Website Terms of Use & Disclaimer

1. Scope of these Terms; separate agreements

These Terms cover the Site and its general informational content. Services Revenue Recovery Partners provides to a client are governed by the signed services agreement, statement of work, Business Associate Agreement, platform agreement, or other written contract between Revenue Recovery Partners and that client (together, a "Client Agreement"). If these Terms conflict with a Client Agreement, the Client Agreement controls for the contracted services.

RRP Pay, payment features, client portals, and third-party products may carry additional terms presented when they are accessed. These Terms do not amend a Client Agreement and do not create a services relationship between Revenue Recovery Partners and a Site visitor. No statement on the Site, marketing description, email, conversation, or course of dealing expands Revenue Recovery Partners's contracted duties. Changes to contracted services, deliverables, record-retention duties, audit support, or liability allocation require a written agreement signed by authorized representatives of both parties.

2. Nature and limits of Revenue Recovery Partners's role

Revenue Recovery Partners provides administrative and patient-financial support services to healthcare and behavioral health providers. Depending on the Client Agreement, those services may include patient financial communications, account support, payment facilitation, first-party collection efforts, reporting, and documentation.

Where a Client Agreement says so, Revenue Recovery Partners may act as a provider's limited agent to conduct first-party collection efforts concerning patient-responsibility amounts owed to that provider. That limited authority does not make Revenue Recovery Partners the provider's general agent, billing department, compliance department or officer, auditor, records custodian, payer representative, legal representative, or guarantor.

Revenue Recovery Partners is not a healthcare provider or treatment facility and does not give medical, clinical, psychiatric, psychological, therapeutic, diagnostic, legal, tax, accounting, insurance, billing or coding, or regulatory advice. Revenue Recovery Partners does not diagnose patients, determine medical necessity, recommend treatment, make admission or discharge decisions, supervise care, or guarantee any clinical, financial, legal, or regulatory result.

Revenue Recovery Partners relies substantially on information, records, balances, coding, benefit information, instructions, policies, and authorizations supplied by providers, patients, insurers, processors, and other third parties. Unless a signed Client Agreement expressly requires it, Revenue Recovery Partners does not independently verify every item of third-party information, submit healthcare claims, select billing codes, create clinical documentation, maintain a provider's official records, defend audits or recoupments, or reconstruct provider-controlled records after access ends.

3. Independent providers; no endorsement or guarantee

Treatment centers, healthcare facilities, clinicians, insurers, laboratories, pharmacies, and other third parties are independent of Revenue Recovery Partners. Unless a signed written agreement says otherwise, Revenue Recovery Partners does not own, operate, control, manage, supervise, employ, certify, accredit, recommend, or endorse any provider or its personnel. Revenue Recovery Partners's work for, communication on behalf of, or identification with a provider does not create a partnership, joint venture, fiduciary, employment, referral, or clinical relationship, and is not a warranty about that provider's ownership, licensing, accreditation, staffing, safety, quality, suitability, legality, performance, billing practices, or patient outcomes.

To the fullest extent permitted by law, Revenue Recovery Partners is not liable for the acts or omissions of an independent provider or third party, including injury, loss, delay, denial of care, billing dispute, privacy incident, regulatory violation, or other harm arising from that party's operations. Any listing, link, logo, or reference on the Site is informational only. Users must conduct their own investigation and make independent decisions about providers and care.

4. Provider responsibilities

Each provider keeps control of, and responsibility for, its business and clinical operations and for decisions that law, payer rules, professional standards, or contract place on the provider. Revenue Recovery Partners may support a provider's processes or documentation but does not replace management, compliance personnel, licensed clinicians, billing professionals, accountants, or legal counsel. Provider responsibilities include:

• Ownership, management, staffing, supervision, licensure, certification, accreditation, and facility operations.
• Patient screening, consent, admission, diagnosis, medical necessity, care planning, treatment, medication, monitoring, safety, discharge, referrals, and clinical outcomes.
• Accuracy, completeness, authorization, and legality of provider-supplied patient, insurance, charge, coding, claim, service, balance, adjustment, refund, and account-status information.
• Pricing, patient-responsibility policies, hardship determinations, waivers, discounts, payment plans, refunds, balance billing, and provider-required notices or disclosures.
• Benefit coverage, eligibility, network status, prior authorization, medical necessity, reimbursement, and final amounts owed by a patient or payer.
• Compliance with laws, regulations, payer contracts, program requirements, privacy and security duties, record-retention rules, and consumer-protection requirements that apply to the provider.
• Ownership, custody, integrity, retention, backup, export, and production of medical, billing, payment, audit, and other provider-owned or provider-controlled records.
• Timely review of Revenue Recovery Partners's work and prompt notice of errors, disputes, changes, payment activity, complaints, legal representation, bankruptcy, identity theft, cease-contact requests, or other facts affecting an account.

Nothing in these Terms shifts to a provider responsibility for Revenue Recovery Partners's own obligations under a signed Client Agreement or under any non-waivable law that applies directly to Revenue Recovery Partners.

5. Provider representations and continuing duties

A provider that submits accounts, information, instructions, or requests to Revenue Recovery Partners represents on a continuing basis that it is authorized to do so; that the submitted services, charges, balances, coding, records, notices, consents, and payment status are accurate, lawful, documented, and current; and that it has a lawful basis and all permissions needed to share information and authorize communications through the permitted channels.

A provider must not direct Revenue Recovery Partners to misrepresent a balance, payer determination, provider relationship, legal requirement, clinical fact, or Revenue Recovery Partners's authority, and must promptly correct or recall information that becomes inaccurate, incomplete, disputed, unauthorized, or out of date. Revenue Recovery Partners may rely on provider representations and may reject, suspend, return, or stop work on any account or instruction it reasonably believes is inaccurate, incomplete, disputed, unauthorized, unlawful, unsafe, or inconsistent with Revenue Recovery Partners policy.

Access to a provider's system, drive, spreadsheet, ledger, or platform does not transfer ownership or custody to Revenue Recovery Partners. The provider remains responsible for administrator rights, authoritative copies, backups, user management, preservation, and lawful production of its records.

6. Allocation of compliance responsibility

Each party remains responsible for the laws and duties that apply directly to its own conduct and cannot be transferred by contract. Subject to that rule and to the Client Agreement, the provider retains responsibility for its care, charges, records, notices, consents, authorizations, billing and coding, payer participation, financial-assistance policies, refunds, account validity, and instructions to Revenue Recovery Partners.

Revenue Recovery Partners's records, templates, reports, workflow suggestions, and administrative services are not a legal opinion, approval of provider conduct, certification of compliance, or guarantee of any payer, audit, collection, or regulatory outcome. Potentially relevant requirements are fact-specific and may include healthcare fraud-and-abuse, patient-brokering, fee-splitting, false-claims, licensure, privacy (including HIPAA), security, breach-notification, substance-use-disorder confidentiality (including 42 CFR Part 2), insurance, surprise-billing, debt-collection (including the Fair Debt Collection Practices Act and state collection and licensing laws), telemarketing and outbound-communication (including the Telephone Consumer Protection Act), payment, accessibility, and consumer-protection rules. This list is illustrative, not exhaustive.

7. No medical advice, treatment referral, or emergency service

The Site provides general information about Revenue Recovery Partners and its administrative services. It is not medical advice and must not be used to diagnose or treat a condition, choose a provider, make an admission or discharge decision, or delay professional care.

Revenue Recovery Partners is not an emergency, crisis, or clinical-support service. Do not use the Site, the contact form, email, or RRP Pay to request urgent medical or behavioral health help. In an emergency call 911 or your local emergency number. In the United States, people experiencing a mental health or substance use crisis can call or text 988.

8. No legal or compliance advice

Site content about patient financial responsibility, collections, insurance, documentation, audits, privacy, or law is general information only. It is not a legal opinion, a compliance certification, or an assurance that any practice is lawful. Requirements are fact-specific and change.

Providers must obtain advice from qualified professionals familiar with their operations, payer mix, contracts, locations, and patients. No conversation, proposal, website statement, report, checklist, template, workflow, or other communication from Revenue Recovery Partners waives this disclaimer or becomes legal or compliance advice.

9. No guarantee of results

Revenue Recovery Partners may use reasonable professional judgment and commercially reasonable efforts where a Client Agreement requires them. Those standards do not create a guarantee, warranty, fiduciary duty, or obligation to achieve a particular result. Past results, examples, estimates, projections, statistics, and testimonials are illustrative only. Actual results depend on provider practices, patient circumstances, payer decisions, economic conditions, law, and the accuracy and timeliness of information supplied to Revenue Recovery Partners. In particular, Revenue Recovery Partners does not guarantee:

• any amount or rate of collections, revenue, reimbursement, recovery, cost savings, or profitability;
• that a patient, insurer, plan, or other payer will pay a charge, or pay by a particular date;
• benefit eligibility, coverage, authorization, network status, medical necessity, claim approval, or payer information;
• a provider's performance, conduct, legal compliance, safety, services, or outcomes;
• that collection efforts, reports, or documentation will prevent or resolve an audit, investigation, complaint, chargeback, denial, recoupment, lawsuit, or enforcement action;
• the completeness, retention, reconstruction, availability, or audit sufficiency of provider-owned records or systems after Revenue Recovery Partners's access is restricted or services end;
• uninterrupted, secure, timely, or error-free access to the Site, RRP Pay, a portal, payment functionality, or a third-party service;
• that content, reports, projections, examples, statistics, or materials are free from errors, omissions, delays, or inaccuracies.

10. Billing and payment information

Amounts displayed or communicated through the Site, RRP Pay, a portal, invoice, estimate, explanation of benefits, or other source may be preliminary and may change after claim processing, adjustment, appeal, payment, or provider review. An explanation of benefits is not necessarily a bill and does not by itself establish the final amount owed.

The provider is responsible for the underlying charges and for the final determination of a patient account. Revenue Recovery Partners may communicate about, or facilitate, payment on a provider's behalf but does not insure or guarantee the services, charges, coverage, coding, or provider determinations. Questions or disputes about care, charges, insurance, refunds, or balance validity should be raised promptly using the contact information on the relevant communication.

Transactions may be subject to the terms, availability, security controls, and decisions of banks, card networks, processors, and other third parties. To the fullest extent permitted by law, Revenue Recovery Partners is not responsible for a third party's outages, delays, declines, reversals, fees, acts, omissions, or security practices.

11. Privacy, security, communications, and accounts

Use of the Site is also subject to the Revenue Recovery Partners Privacy Policy. A Client Agreement or Business Associate Agreement controls Revenue Recovery Partners's handling of client data to the extent applicable. Do not submit medical records, detailed treatment information, payment-card data, passwords, or other sensitive information through a general website form or ordinary email unless Revenue Recovery Partners has directed you to an approved secure channel.

Revenue Recovery Partners uses safeguards designed to protect information, but no system, transmission, storage method, or security control can be guaranteed completely secure, continuously available, or error-free. Users are responsible for authorized account activity, strong credentials, secure devices, appropriate permissions, and prompt notice of suspected compromise or personnel changes.

By supplying contact information you authorize Revenue Recovery Partners to respond through the channels you use or authorize, subject to applicable law. Carrier, message, and data rates may apply. Do not rely on the Site or an account as the only copy of any record; keep appropriate backups.

12. Acceptable use

You may use the Site only for lawful purposes and in accordance with these Terms. Revenue Recovery Partners may restrict or end access when reasonably necessary to protect users, systems, Revenue Recovery Partners, clients, or third parties; to address suspected misuse; to comply with law; or to enforce an agreement. You must not:

• violate law or another person's rights, impersonate anyone, misrepresent your authority, submit false or unauthorized information, or interfere with the Site or another account;
• attempt unauthorized access, bypass security, introduce malicious code, scrape or harvest data, reverse engineer restricted software, or probe for vulnerabilities without written permission;
• use the Site to threaten, harass, defraud, exploit, or transmit unlawful, infringing, or harmful material.

13. Intellectual property

The Site and its content, design, text, graphics, logos, trademarks, software, and materials are owned by or licensed to Revenue Recovery Partners and protected by law. Revenue Recovery Partners grants a limited, revocable, non-exclusive, non-transferable right to access and use the Site for its intended informational purposes. No other right is granted.

If you voluntarily provide feedback, you grant Revenue Recovery Partners a perpetual, worldwide, transferable, sublicensable, royalty-free right to use and modify it, provided Revenue Recovery Partners will not use protected health information contrary to law or an applicable Business Associate Agreement.

14. Third-party links, vendors, and force majeure

The Site may link to or interact with websites, applications, processors, portals, or services Revenue Recovery Partners does not control. A link or integration is a convenience, not an endorsement, and third-party use is governed by that third party's terms. Revenue Recovery Partners may use vendors to support the Site or contracted services, subject to applicable agreements and law.

Revenue Recovery Partners is not liable for delay, interruption, failure, or loss caused by events beyond its reasonable control, including severe weather, disaster, fire, epidemic, labor dispute, civil disturbance, war, terrorism, governmental or court action, utility or telecommunications failure, internet or cloud outage, cyberattack, third-party platform or processor failure, supply shortage, or change in law. This does not eliminate a non-waivable duty Revenue Recovery Partners has under applicable law.

15. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ITS PUBLICLY AVAILABLE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. REVENUE RECOVERY PARTNERS DISCLAIMS IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, SECURITY, AVAILABILITY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

REVENUE RECOVERY PARTNERS DOES NOT WARRANT THAT THE SITE OR CONTENT WILL MEET YOUR REQUIREMENTS; WILL BE CONTINUOUS, TIMELY, SECURE, CURRENT, COMPLETE, OR ERROR-FREE; OR THAT DEFECTS, ERRORS, OR OMISSIONS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE TERMS MAY NOT APPLY TO YOU.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, REVENUE RECOVERY PARTNERS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL; BUSINESS INTERRUPTION; OR THE COST OF SUBSTITUTE SERVICES ARISING FROM THE SITE, ITS PUBLIC CONTENT, OR RELIANCE ON THEM, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THEIR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THE SITE OR ITS PUBLIC CONTENT WILL NOT EXCEED US $100. These limits do not apply to liability that cannot lawfully be excluded or limited. Liability arising from contracted services is governed by the applicable Client Agreement.

No Site content, disclaimer, marketing material, or voluntary assistance expands or waives a damages exclusion, liability cap, exclusive remedy, claim procedure, indemnity, or other risk allocation in a Client Agreement. To the fullest extent permitted by law, a Site-related claim must be filed within one year after it accrues unless law prohibits that limitation.

17. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Revenue Recovery Partners and its owners, officers, employees, contractors, agents, licensors, and affiliates from claims, proceedings, damages, losses, liabilities, penalties, fines, costs, and reasonable attorneys' fees arising from your misuse of the Site; your breach of these Terms; information, instructions, or materials you submit; your violation of law or another person's rights; or, if you act for a provider, that provider's care, operations, charges, coding, claims, balances, policies, compliance, acts, or omissions.

This section does not require indemnification to the extent a claim is finally determined to result from Revenue Recovery Partners's own conduct for which indemnification cannot lawfully be required. Indemnification arising from contracted services is governed by the Client Agreement.

18. Changes, suspension, and transition

Revenue Recovery Partners may modify, suspend, or discontinue any part of the Site and may update these Terms. Updated Terms will be posted with a revised effective date and apply prospectively. Product descriptions, availability, personnel, features, security measures, and service capabilities may change. A marketing description is not a binding commitment unless incorporated into a signed Client Agreement.

Termination, expiration, account closure, or revoked credentials may end Revenue Recovery Partners's authority and ability to access provider-controlled systems or records. Revenue Recovery Partners is not responsible for a provider's failure to export, preserve, reconcile, or request authorized transition assistance before access ends, subject to the Client Agreement and non-waivable law.

Assistance Revenue Recovery Partners voluntarily provides during or after a transition is a courtesy unless a signed Client Agreement expressly requires it. It does not revive an agreement, create an ongoing audit, retention, reconstruction, records-custody, or payer-response duty, waive a limitation, or make Revenue Recovery Partners responsible for provider records or audit results.

19. Governing law and venue

These Terms are governed by the laws of the state in which Revenue Recovery Partners is organized, without regard to conflict-of-law principles. Subject to a controlling Client Agreement and applicable law, an action arising from these Terms or the Site must be brought in the state or federal courts located in that state, and each party consents to those courts' jurisdiction and venue.

Before filing a non-emergency Site-related claim, each party will give written notice describing the dispute and the requested resolution and allow 30 days for informal resolution. This does not prevent emergency relief, compliance with a legal deadline, or the exercise of a right that cannot lawfully be delayed.

20. Miscellaneous and contact

If a provision is unenforceable it will be enforced to the maximum extent permitted and the remaining provisions stay in effect. Revenue Recovery Partners's failure to enforce a provision is not a waiver. You may not assign these Terms without Revenue Recovery Partners's written consent; Revenue Recovery Partners may assign them in connection with a merger, reorganization, financing, asset sale, change of control, or operation of the Site.

These Terms and the policies they incorporate are the entire agreement regarding use of the Site and create no third-party beneficiary rights. Provisions that by their nature should survive, including ownership, disclaimers, liability limits, release, indemnification, and dispute terms, survive termination or discontinued use.

Questions may be directed to Revenue Recovery Partners at hello@revenue-recovery-partners.com.