What we do
Follow-up, the record behind it, and reporting you can hand to your board.
Provider-directed support for patient financial communication, collection activity, patient relations, and activity reporting. Every service below is performed under your policies and a signed agreement.
Services at a glance
- 01
Collection Support
Professional follow-up on the patient-responsibility balances you identify. Results are not guaranteed.
- 02
Collection Documentation
A record of every authorized communication and collection effort, kept for your review and recordkeeping.
- 03
Patient Relations
Relationship-conscious communication practices during every authorized financial conversation.
- 04
Activity Reporting
Regular reports on contacts, arrangements, and recorded payments, based on the information available to us.
Service details
What we provide.
Collection Support
Administrative collection support to help you pursue valid patient-responsibility balances. We do not guarantee any collection amount, revenue increase, timing, cost saving, or other financial result.
- Patient financial communications directed by you and made in your name
- Administrative follow-up on the balances you have identified
- Payment activity reporting based on the information available to us
- Consistent, professional contact on outstanding balances until you tell us to stop
Collection Documentation
We document the work we perform inside the patient-responsibility workflow you direct. You retain responsibility for your policies, account balances, billing and coding, financial-assistance and waiver decisions, record retention, payer requirements, legal compliance, and responses to audits or investigations. Our records do not certify compliance or guarantee the sufficiency or outcome of any payer, audit, or regulatory review.
- A dated entry for every call, message, and letter
- Arrangements, disputes, and cease-contact requests logged against the account
- Reports formatted for internal review and recordkeeping
- Account handling based on the data and approved policies you supply
Patient Relations
People who have been through substance use or mental health treatment are often still in a difficult stretch when the balance comes due. Our communication practices are designed to be professional and relationship-conscious. Individual reactions and outcomes vary and are not guaranteed.
- Calm, professional, non-adversarial patient communication
- Plain-language explanations of benefits, explanation-of-benefits (EOB) forms, and balances
- Transparent handling of payment requirements and options you have approved
- Workflows that reflect your policies and your relationship with the patient
Activity Reporting
Reporting that tells you what was done and what came back, on a cadence agreed in the services agreement. Reports reflect the information available to us and support your review; they are not a financial statement or a compliance certification.
- Contacts made, by channel and outcome
- Payment arrangements reached and payments recorded
- Accounts that need a decision from you: hardship, dispute, or hold
- Open balances and next scheduled activity
Important disclaimer
Revenue Recovery Partners provides administrative collection support and reporting to healthcare providers. We are not a treatment provider. We do not give legal, clinical, billing, coding, or compliance advice; we do not certify that a provider is compliant; we are not the custodian of a provider's records; and we do not guarantee collection amounts, reimbursement, audit outcomes, security, availability, or error-free service. Each provider remains responsible for its care, operations, account information, policies, records, payer obligations, and legal compliance, other than duties we expressly accept in a signed agreement or that apply to us directly by law. All services are governed by the applicable signed agreement. See the Terms of Use & Disclaimer.
FAQ
Questions we hear first.
Have one that is not here? Ask it on a consultation call.
Request a consultationWhat types of facilities do you work with?
Behavioral health providers: residential and outpatient substance use treatment, detox, PHP and IOP programs, and mental health practices. We understand the sensitivities involved in billing and patient financial conversations in this setting, and we do not take on other specialties.
How do you communicate with patients?
In your facility's name, through the channels you have approved, with scripts and policies you have reviewed. We explain benefits, explanation-of-benefits (EOB) forms, balances, and payment options plainly. Patients are treated with respect throughout; that is both the right thing to do and the thing most likely to keep them connected to your facility.
Do you provide legal or compliance advice?
No. We provide administrative and patient-financial support under the applicable signed agreement. Laws, payer rules, and contract terms concerning patient cost-sharing, discounts, waivers, billing, and collections are fact-specific. Each provider is responsible for obtaining advice from qualified legal and compliance professionals, setting lawful policies, supplying accurate account information, and making final decisions. We do not certify compliance or guarantee an audit, payer, collection, or regulatory outcome.
How quickly can we get started?
It starts with a consultation: a working call about your open balances, your policies, and how you want patients spoken to. Nothing is signed on that call. If we are a fit, the next step is a services agreement and a business associate agreement (BAA) that set out what we may do and say. Once both are signed and you have sent the accounts and the policies we are to follow, follow-up begins. How long that takes depends mostly on how quickly access and account data can be shared; the start date is set in the agreement.
Will this affect our relationship with patients?
Our communication practices are designed to lower friction in authorized patient financial discussions, and every call is made in your name rather than a collection agency's. That said, how a patient reacts, how satisfied they are, and how the relationship with your facility develops depend on circumstances outside our control and are not guaranteed.
See how we would work your accounts.
Bring your open balances and your patient policies. We will walk through how we would work them, what you would see in reporting, and what it would cost.
Services are subject to a signed agreement.